Questions about a plan, a node, or getting your client configured? Reach the support team below.
Whether you have a question about which plan fits your usage, need help importing a subscription link, or want to request a custom node configuration, use the form below or one of the channels listed here. The support team responds to tickets and messages continuously.
Most questions fall into one of three buckets: choosing between the usage tiers on the pricing page, getting a specific client (Clash Verge, Mihomo Party, v2rayNG, Shadowrocket or sing-box) to import a subscription link correctly, or requesting a custom node setup for a business or team use case. Mentioning which bucket your question falls into in the subject line below helps route it to the right person faster.
If you haven't subscribed yet, it's worth checking the FAQ and pricing pages first — many setup questions are already answered there in more depth than a single reply could cover. For anything account- or billing-specific, reach out with the email address you used at checkout so support can look up your subscription quickly.
support@stepflyofficial.com
Ticket-based support, 24/7
Contact support with the email address used at checkout, and the team can help you recover access to your subscription.
Confirm your subscription hasn't expired, refresh the subscription inside your client, and try a different node from the list before reaching out to support with your client name and version.
Yes, the support team can recommend a client based on your device and comfort level, though the actual client software is installed from its own official source.
Yes, billing and subscription questions are handled through the same contact channels; include your checkout email and approximate purchase date so the team can locate the transaction quickly.